We know plans can change, so we've designed a cancellation policy that's flexible for our customers and supports our VIP staff and drivers. We won't charge cancellation fees (and any applicable ride-related expenses) if you cancel up to 24 hours before the arrival or departure from Israel.
To cancel a reservation, click here. If your credit card has been charged, your credit card account will automatically be refunded. This will take a few business days. Refundable cancellations must be made 24 hours before the arrival/departure from Israel
If you have questions for our accounting department, you can reach us at Israel 972-54-543-7135 USA/Canada 1-800-454-4590